Terms of Service

1. Who we are

In these terms, “Pebblehug,” “we,” “us,” and “our” refer to that individual operator.

These terms describe the personalized digital storybook service at pebblehug.com, including previewing, ordering, delivery and support when those features are available. An order is created only through the available checkout flow after confirmed payment. A checkout clearly marked Test does not charge real money.

2. Adults, accounts & photo permission

You must be at least 18 and legally able to make this purchase. Adults create accounts, upload photos and buy books. The books are for reading together with children; children should not create accounts or submit photos themselves.

Only upload photos you have the right to use. You must have permission from each adult pictured and appropriate authorization from the child’s parent or legal guardian. You must also have any required permission from the photographer or other rights holder.

Use a valid adult email address and keep your account and private order links secure. An account is optional where guest checkout is offered. Tell us if you believe someone has accessed your order without permission.

3. Your digital book & free preview

Each order is for one English-language personalized digital picture book featuring one child and Mom or Dad, designed for shared reading with children aged 3–6. It includes private online reading and one Story PDF to download and keep. No physical book is shipped.

Before payment you can see a free personalized preview. It always includes the cover. Where available for your draft, it also includes three illustrated spreads from your story and a dedication page you can write yourself; your preview page shows what yours includes. Failed attempts do not use up your free preview. Please check the people, spelling and details before ordering.

You can order once the cover is ready, even while preview pages are still being made. A preview page that is still being checked, or that does not pass our checks, is not shown; it is made with the rest of your book. Preview pages that were ready when you ordered are used in your finished book as you saw them.

The rest of your book is made after payment. Public samples illustrate the story and style; they are not your personalized book. The preview is not delivery of the full paid order.

4. Price & payment

The current price is USD 15.90 per book, before tax. This is a one-time purchase, with no subscription or automatic renewal. The final total, including any applicable taxes, will be shown before you authorize payment. We will not add charges to a confirmed purchase without your agreement.

When Waffo checkout is enabled, Waffo Pancake acts as the Merchant of Record for that transaction and handles the hosted payment checkout and payment receipt. The checkout and receipt identify the applicable payment provider. Older orders remain with the provider shown on their receipt. Pebblehug does not store your full card number or security code.

A payment receipt confirms payment, not completion of your book. We begin paid production only after payment is confirmed and the required materials are complete. If payment status is unclear, check your existing order or contact support before paying again.

5. Delivery within 24 hours

We will deliver the complete book, including automated content and file checks, within 24 calendar hours after both payment is confirmed and we have all required usable photos, personalization details and permissions. Calendar hours include weekends.

If materials are missing or unusable, we will explain what needs correcting; the delivery clock starts when we receive the complete usable materials. Delays in our own production or review do not restart that clock.

Delivery means that the complete, checked book is available through your private online reader and a working PDF download. A free preview, processing screen or payment receipt alone is not delivery. We provide access through your order page and notify the adult email address supplied with your order. Please also check your spam folder.

If we cannot meet the deadline, we will explain the delay. Once the deadline has passed and the book remains undelivered, you can cancel for a full refund or explicitly choose to wait. Silence does not mean that you agreed to a new deadline.

Download and keep your PDF. We do not promise permanent online hosting. Deleting your finished book ends access to the deleted reader files and PDF.

6. Cancellations, corrections & refunds

Contact us promptly if something goes wrong. You do not need a registered account to request help. The following policy does not limit rights or remedies required by law.

• Duplicate payment: we refund the extra amount charged for the same order.
• Cancellation before production: you can cancel for a full refund before production of your paid full book begins. Making the free preview does not count as starting paid production.
• Unable to deliver or overdue: you can request a full refund if we cannot deliver, or if the 24-hour deadline has passed and the complete book is still undelivered.
• Material problems: if the book depicts clearly wrong people, has missing pages, has materially incorrect personalization compared with the details you supplied, or has an unusable reader or PDF, we first offer a correction at no extra charge. We agree the correction timing with you. If we cannot resolve the problem, we refund the order. A correction attempt does not remove an existing right to cancel for overdue delivery.
• Change of mind after correct delivery: we do not automatically refund a correctly delivered personalized book simply because you change your mind. Small differences inherent in illustration are not automatically defects; a material mismatch can still qualify for correction or refund.

If you notice a mistake in information you supplied, contact us as soon as possible. We will explain which changes are still possible. Any paid replacement or additional purchase needs your separate agreement.

A full refund means the amount paid for the order; we do not deduct generation or payment-processing costs. Once approved, we submit the refund to the original payment channel within 2 business days. Your payment provider or bank controls when it appears in your account. A submitted or processing refund is not yet a completed refund; we will share the status and any next steps.

A full refund ends the paid reading and download entitlement for that order. A refund does not by itself delete your photos or other personal data; deletion is a separate request. A deletion request does not by itself cancel an order or issue a refund.

7. How to contact us

Contact: Pebblehug Support · support@pebblehug.com

1. Send the adult email used for your purchase, your order reference if available, and a short description of the issue. Please do not send card numbers, security codes or children’s photos in an initial support email.
2. We acknowledge your request within 2 business days. We may ask you to verify control of the order before sharing private files or taking action.
3. We explain the proposed correction, refund or other next step. If investigation takes longer, we tell you what is outstanding and when to expect another update.
4. For an approved refund, we confirm submission to the original payment channel and follow up on an unresolved or failed result.

For support and refund submission, business days are Monday to Friday, excluding public holidays in the operator’s country or region. This does not change the 24-calendar-hour delivery commitment.

You remain free to contact your payment provider, bank, regulator or other appropriate body. Our support process does not waive or replace any statutory right.

8. AI-assisted illustrations

AI-assisted illustrations may vary in faces, clothing, poses and small details. We aim for recognizable storybook characters, not photographic copies. Automated checks do not guarantee that every error will be caught. Our correction, refund and delivery commitments still apply.

Our AI content safety page explains the checks, including the second look by an AI model when our detector flags ordinary content. Our Privacy page explains how uploaded photos are processed.

9. Your photos & book rights

You retain your rights in photos and other material you submit. You grant us limited, non-exclusive permission to use them, and to involve necessary service providers, to create, review, deliver and support your order. This is not a transfer of ownership of your photos.

Your purchase permits personal, non-commercial family reading, downloading, backup and printing of your book at home or at a print shop. It does not grant a right to resell the book or commercially reuse Pebblehug’s underlying story text, templates, fonts or branding. We do not promise exclusive copyright in AI-generated elements or that similar elements can never be generated for someone else.

Your family’s personalized book is private and is not placed in a public gallery. Our Privacy page describes photo handling and deletion.

10. Acceptable use

Do not use the service for pornography or sexual content, sexual exploitation of children, graphic violence, hate or targeted harassment, content that endangers children, deceptive impersonation or unauthorized deepfakes, or infringement of copyright, trademarks, privacy or other rights. Authorized family photos used for clearly illustrated storybooks are the intended use.

Do not bypass access controls, attempt to view another family’s files, make fraudulent payments or otherwise misuse the service. We may refuse or stop unauthorized requests and withhold unlawful content. Payment and deletion requests are handled separately and remain subject to applicable rights.

Read the full Acceptable Use Policy and report a concern or request review of a blocked result. We assess reports and explain the next step; reporting does not guarantee release of content.

11. Privacy & deletion

Please read our Privacy page before submitting photos. You can request deletion of source photos separately from deletion of the finished story. We verify control of the affected order or account before taking action.

Deletion is not a promise of instant removal from every copy or system. We explain the scope and result, including any provider or backup handling and records we must retain for lawful payment, dispute or other obligations. Partial or pending work is not described as completed deletion.

12. Service standards & your rights

We will provide the service with reasonable care and skill and honor the delivery and remedy commitments above. Using outside technology or payment providers does not remove our obligations to you.

Our books are stories for family enjoyment. They are not medical, psychological or professional educational advice and do not promise a particular developmental or emotional outcome.

Nothing in these terms excludes a mandatory consumer right or limits responsibility that the law does not allow us to exclude or limit. Where applicable law gives you a stronger cancellation, repair, refund or other right, that right takes priority.

13. Changes & applicable law

The terms in effect when an order is placed apply to that order. Future revisions will show an updated version and effective date. We will not use a later revision to reduce an existing order’s agreed rights.

The operator is based in United States. Applicable law, including mandatory consumer protections where you live, governs your rights. These terms do not select an exclusive court, require arbitration, or waive access to a court or regulator.

Questions about these terms can be sent to the support contact above.